Terms of sale

Last updated: November 4, 2026

1. Seller

These terms apply to sales made on the Babyknoux website by Bayan Zoubir, sole proprietor (French micro-entreprise), 3 rue de Turenne, Pavillon 20, 59155 Faches-Thumesnil, France — SIRET 978 209 377 00016 — babyknoux@outlook.fr (“Babyknoux”). They apply to consumers. Placing an order means you accept these terms.

2. Products

The main features of each product are shown on its product page. Photos are as accurate as possible; slight color variations may occur.

3. Prices

Prices are shown in euros for France and in US dollars for the United States, VAT not applicable (article 293 B of the French General Tax Code), free standard shipping. Babyknoux may change its prices at any time; the price that applies is the one displayed when you confirm your order. Promotional offers and discount codes are valid under the stated conditions and period, and cannot be combined unless stated otherwise.

4. Orders

Select your products, review your cart, enter your details and confirm payment. Your order is final once payment is confirmed; a confirmation email is sent to you. Babyknoux may refuse an order in case of a prior dispute or suspected fraud.

5. Payment

Payment is due when you order, using the methods offered at checkout. Transactions are secured by our payment provider; Babyknoux never has access to your card details.

6. Shipping

Standard shipping is free. Delivery takes 4 to 8 business days in France, to the address given at checkout. Details are in our shipping policy.

7. Right of withdrawal (EU customers)

You have 14 days from receipt to withdraw without giving a reason, by sending a clear statement to babyknoux@outlook.fr (you may use the form below). Return the item within 14 days of your statement; return shipping is at your expense. We refund you, including standard shipping costs, within 14 days of receiving your statement, and may wait until we receive the item or proof of shipment. In addition, the Babyknoux Guarantee lets you return your item up to 60 days after delivery (see our refund policy).

Model withdrawal form: “To Bayan Zoubir (Babyknoux), 3 rue de Turenne, Pavillon 20, 59155 Faches-Thumesnil, France, babyknoux@outlook.fr: I hereby give notice that I withdraw from my contract of sale of the following goods: [item], ordered on [date] / received on [date], name of consumer, address of consumer, date.”

8. Legal guarantees

Products are covered by the legal guarantee of conformity (French Consumer Code, articles L.217-3 et seq.) and the guarantee against hidden defects (French Civil Code, articles 1641 et seq.). For any claim: babyknoux@outlook.fr.

9. Personal data

How we process your data is described in our privacy policy.

10. Customer service

For any question: babyknoux@outlook.fr, reply within 1 to 2 business days.

11. Disputes

These terms are governed by French law, without prejudice to any mandatory consumer protection rules of your country of residence. In case of dispute, please contact our customer service first. Failing an agreement, you may refer the matter free of charge to a consumer mediator, whose contact details are available on request.