Shipping policy

Last updated: November 15, 2026

Thank you for shopping with Babyknoux. This policy explains how we ship your order, what it costs and what to expect after your purchase.

Free shipping

Standard shipping is free with our welcome gift: when you arrive on the site, a free game (no purchase necessary) wins you free shipping, applied automatically to your order. Without it, standard shipping to France is €7.99 and becomes free from €65.

Order processing

Orders are prepared within 1 to 2 business days after your payment is confirmed (excluding weekends and holidays). You receive a confirmation email, then an email with your tracking number as soon as your order ships.

Shipping methods and delivery times

France — Standard shipping: free with the welcome gift (otherwise €7.99, free from €65), 4 to 8 business days.
France — Express shipping: €10.99, timeframe shown at checkout.
United States — Free standard shipping: timeframe shown at checkout.

Delivery times are estimates, not guarantees. They may run longer during peak periods (Black Friday, holidays) or due to carrier delays, weather or other events beyond our control. If your order ships in several parcels, you get tracking for each one.

Shipping destinations

We currently ship to France and the United States.

Customs, duties and import fees

For orders delivered outside the European Union, customs duties or import taxes may apply under local regulations. Where applicable, they are shown at checkout; otherwise they may be due on delivery and are the customer’s responsibility. Customs processing may also extend delivery times.

Order tracking

Once your order ships, we email you your tracking number and link. Tracking information may take 24 to 48 hours to update.

Address accuracy

Please check your shipping address at checkout. If you need to correct it, contact us as soon as possible, before your order ships.

Lost, damaged or delayed parcels

Late, damaged or incomplete parcel: email us with your order number and we’ll sort it out quickly (reshipment or refund). If your order hasn’t arrived within 30 days, you can request a full refund.

Changes and cancellations

Need to change or cancel your order? Contact us as soon as possible: we can change it until it ships. Once in transit it can no longer be changed, but you can return it under the Babyknoux Guarantee (see our refund policy). Refunds go to your original payment method.