Refund policy

Last updated: November 4, 2026

The Babyknoux Guarantee: 60 days to change your mind

Not in love with your plush? You can request a return within 60 days of delivery of the last item in your order.

Items must be returned in the same condition you received them, clean, complete and, if possible, in their original packaging. We may reduce your refund if the item was damaged or handled beyond what is needed to try it.

Return shipping is at your expense, unless the item is defective, damaged or not what you ordered — in that case we cover everything.

You can request to cancel or change your order until it ships.

How to return an item

Email us at babyknoux@outlook.fr with your order number and the item concerned.
We send you the return address and instructions.
Once we receive and check the item, we refund you.

Items sent back without a prior return request cannot be accepted.

Defective or damaged items

Please inspect your order on arrival and contact us right away if an item is defective, damaged or if you received the wrong item. Send us a photo of the item and its packaging: we’ll offer a replacement or a full refund at no cost.

Exchanges

Prefer another model or color? Contact us before sending your item back and we’ll arrange the exchange.

Right of withdrawal (European Union)

In addition to the Babyknoux Guarantee, if you are a consumer living in the European Union, you have 14 days from receipt of your items to withdraw without giving a reason. After informing us by a clear statement (email), you must send the items back within 14 days.

We refund the price of the items and standard shipping costs, if any, within 14 days of your statement; we may wait until we receive the items or proof of shipment. Extra costs for express shipping are not refunded beyond the cost of standard shipping. The withdrawal form is included in our terms of sale.

Refunds

We’ll let you know once we have received and checked your return, and whether your refund is approved. Refunds are made within 14 days to your original payment method. Your bank may need a few extra days to credit it. If you don’t see it within a reasonable time, please contact us.

This policy does not limit any rights you have under applicable law, including legal guarantees for defective or non-conforming goods.